Humbertown Jewellers Online Return and Exchange Policy

ONLINE ORDERS

For select regular-priced merchandise purchased online, Humbertown Jewellers is pleased to offer refunds within 14 days of delivery, provided the item remains unworn, unaltered, unengraved, and was not specially ordered. Please note that we do not offer exchanges for online purchases. Items may be refunded, and a new purchase can be made at that time.

To ensure a smooth return experience, items must be accompanied by proof of purchase, original packaging, and all warranty materials. All returns are subject to a quality inspection to confirm they meet our return criteria.

Shipping

At Humbertown Jewellers, we are committed to delivering an exceptional experience. Should your order arrive with visible damage, we kindly ask that you contact us within 24 hours of delivery at [email protected] and include photographs so we may assist you promptly.

All brands available on our website may also be returned at our retail location for your convenience.

RETURN INSTRUCTIONS

To help us process your return as efficiently as possible, we kindly ask that the following steps are observed. Returns that do not follow these guidelines may experience delays or may not be eligible for processing. Please note that return shipping arrangements and responsibility remain with the sender.

1. Contact Our Customer Service Centre

Please reach out to [email protected]. Once your order has been confirmed as eligible for return, we will provide you with a return packing slip.

2. Prepare Your Package

Returned merchandise must be received in sellable condition. Please include the packing slip, original packaging, all  warranty cards and accompanying documentation.

3. Ship Your Package

Kindly return your parcel in accordance with the instructions provided by our Customer Service team. We recommend using a secure, trackable     shipping method for your peace of mind.

While we will do our utmost to assist, Humbertown Jewellers cannot be responsible for items lost, stolen, or damaged in transit.

4. Processing Your Return or Exchange

Once received, your item will be carefully reviewed by our Quality Assurance team. Upon approval, refunds or exchanges will be processed within a few business days.